Frequently Asked Questions

Mikasiwallet is a hardware device designed exclusively for securely storing cryptocurrency private keys. It is a non-custodial solution that gives you complete control over your private keys. We do not offer exchange, trading, or custodial services - we only provide hardware devices for private key management.

No, Mikasiwallet does not offer exchange, trading, or custodial services. We exclusively manufacture and sell hardware devices for secure private key storage. Our device is designed to keep your private keys offline and secure, but does not facilitate any trading or exchange functions.

Mikasiwallet uses military-grade encryption and secure element chips to protect your private keys. The device operates completely offline, ensuring your keys are never exposed to internet-connected devices. All key generation happens within the secure environment of the hardware device, and keys never leave the device in an unencrypted form.

Our hardware device supports private key storage for major cryptocurrencies including Bitcoin, Ethereum, and many other popular digital assets. The device uses industry-standard derivation paths and is compatible with most cryptocurrency wallets that support hardware device integration.

Setting up your Mikasiwallet is straightforward: 1) Connect the device to your computer via USB, 2) Initialize the device and create a new wallet, 3) Write down your recovery phrase and store it securely, 4) Set up a PIN for device access, 5) Your device is now ready to securely store private keys. Detailed instructions are included with every device.

If you lose your Mikasiwallet device, your funds remain safe as long as you have your recovery phrase. You can purchase a new Mikasiwallet device and restore your private keys using the recovery phrase you wrote down during initial setup. This is why it's crucial to store your recovery phrase in a safe, offline location.

We ship Mikasiwallet devices worldwide. Shipping times vary by location: United States (3-5 business days), Europe (5-7 business days), Asia (7-10 business days), and other regions (7-14 business days). All orders include tracking information.

We offer a 30-day return policy for unopened devices. For security reasons, we cannot accept returns of opened devices. If you receive a defective device, we will replace it free of charge within the warranty period. Please contact our support team for assistance with returns or replacements.

No, Mikasiwallet never has access to your private keys. The device generates and stores keys locally, and they never leave the device. We do not provide custodial services - you maintain complete control and responsibility for your private keys at all times.